RETURNS / SHIPPING POLICY
RETURNS
At Under the Nile we take pride in the high quality of all our products. If you are not completely satisfied with your purchase, we offer refunds or exchanges for the purchase price or store credit within 15 days of delivery.
Please note you are responsible for all return shipping costs unless the item is damaged or faulty.
To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it with all original tags. It must also be in the original packaging. All clearance items and gift cards are not eligible for returns.
Please complete a returns ticket here.
Please include a copy of your invoice and indicate which item(s) you are returning. We will notify you once your return is received and inspected and a credit will automatically be applied to your credit card or original method of payment.
Contact us
For all questions and inquiries regarding your order, please contact us our support team at customer.service@sekemusa.com
DOMESTIC US SHIPPING POLICY
| Economy (up to 10 Business Days) under $50 | $8.95 |
|
Economy (up to 10 Business Days) $50-$150 |
$11.95 |
| Economy (up to 10 Business Days) over $150 | Free |
- We DO NOT ship to P.O. Boxes or APO/FPO
- These shipping rates do not apply to oversize items like our rugs or king, queen and twin blankets. * Free shipping is not available for these items.
INTERNATIONAL SHIPPING POLICY
Your order shipping rate is a live rate and will depend on the weight and shipping address and will be determined at checkout prior to payment.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers will be required to pay sales tax, duty and/or Customs charges. All additional taxes and customs charges differ depending on the country of the shipping address and are the responsibility of the customer and are not included in the cost of the order or shipping charge.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Under the Nile is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.