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Customer Service

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For all questions and inquiries regarding your order, please contact us at 

Retail Shipping Policy (within Domestic USA)

Economy (4 to 10 Business Days) under $50  $8.95

Economy (4 to 10 Business Days) $50 - $150


Economy (4 to 10 Business Days) over $150 Free


  • We DO NOT ship to P.O. Boxes or APO/FPO
  • These shipping rates do not apply to large baskets, rugs or king, queen and twin blankets. * Free shipping and expedited shipping is not available for these items.
  • * Free shipping is valid only within the continental USA

International Shipping Policy

Your order shipping rate is a live rate and will depend on the weight and shipping address and will be determined at checkout prior to payment. 


International customers will be required to pay sales tax, duty and/or Customs charges. All additional taxes and customs charges differ depending on the country of the shipping address and are the responsibility of the customer and are not included in the cost of the order or shipping charge. 

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Under the Nile is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Return Policy

At Under the Nile we take pride in the high quality of all our products. If you are not completely satisfied with your purchase, we offer refunds or exchanges for the purchase price or store credit within 15 days of receipt.

Please note you are responsible for all return shipping costs unless the item is damaged or faulty.

To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it with all original tags. It must also be in the original packaging. All clearance items and gift cards are not eligible for returns. 

Please complete a returns ticket here.

Please include a copy of your invoice and indicate which item(s) you are returning. We will notify you once your return is received and inspected and a credit will automatically be applied to your credit card or original method of payment.

Gift Cards


All gift cards are virtual and valid at only. Gift cards will be emailed to the email on the order and can be forwarded to the final recipient. 


For all gifted items, you’ll receive an online gift voucher for the value of your return. Please note that gift vouchers apply only to Under the Nile products purchased on our website and not from any other secondary sellers.

Secure Payment Methods

All Under the Nile orders are performed through a secure server and no credit card information is saved.

Discounts with Under the Nile

Please note that all discount codes cannot be combined with any other promotional offers.

Warranty/Damaged Products

All of our products are guaranteed against manufacturer defects in workmanship. If you receive an item that is damaged, please contact us with reference to the order number and item description so we can better help you.