Customer Service – Under the Nile

Customer Service

Ordering is easy at Under the Nile. Just select the items you want and proceed to check-out. You can check out as a Guest, or create a secure Under the Nile Customer Account.

Customer Account Advantages:

  • Save your information for faster ordering
  • Save your shopping cart between visits
  • Track shipping
  • Receive Loyalty Points!

Discounts with Under the Nile

Sometimes we extend offers for discounts by using a discount code. You will see a place to enter the discount code at the time of checkout. Please note that our website allows for only one discount code to be used per order.

International Orders

Under the Nile currently does not ship internationally from this website. To find an international store or distributor, please go to our International Page.

Wholesale Orders

For wholesale orders, please go to our Wholesale Page.

Shipping Policy

Standard Shipping (Orders are shipped out from our facility within 3-5 business days of purchase)

Order Total ($) Shipping Cost ($)
$0.01 to $30.00 $6.00
$30.01 to $50.00 $8.00
$50.01 to $80.00 $10.00
$80.01 to $100.00 $12.00
$100.01 to $150.00 $14.00
$150.01 + $16.00


  • Under the Nile only ships to addresses within the contiguous United States
  • At this time, we do not ship to Hawaii, Alaska or US Territories
  • We DO NOT ship to P.O. Boxes or APO/FPO.
  • Most orders are shipped via UPS Ground.
  • If you would like to expedite your shipping please call our Customer Service team between the hours of 9:00 AM to 5:00 PM PST to place your order at (800) 710-1264.

Tax Policy

California residents will have an 8.75% tax added to their orders. All other orders at the present time are tax free.

Secure Payment Methods

Your ordering information is safe with us. All Under the Nile orders are performed through on a secure server.

Return Policy

At Under the Nile we take pride in the high quality of all our products. If you are not completely satisfied with your purchase, just send it back and we'll refund the purchase price or send you a replacement or exchange.

Please understand that we do have the following requirements for returned merchandise:

  • Merchandise must be returned within 15 days of receipt
  • Merchandise must not be used, altered, or washed
  • Merchandise must have all tags attached and must be in its original packaging
  • The customer is responsible for all return shipping costs
  • Shipping and handling charges are not refundable
  • Sale items (items in sale section) may not be returned

How to Return/Exchange

  • Items must be returned within 15 days of receipt - unwashed, with original hangtags and in original packaging
  • Use the merchandise return/exchange form included in your original shipment
  • Send your item(s) to:
    Under the Nile
    Attn: Returns Department
    2070 Zanker Rd
    San Jose, CA 95131.
  • If possible, please use the original shipping box and include a copy of the invoice
  • For your protection, return the products via USPS with delivery confirmation. We are not responsible for lost packages
  • We will notify you via email as soon as we receive and process your return
  • Returns are processed via your choice of merchandise credit or refund to your credit card

Gift Returns and Exchanges

If you have received a gift from you may return or exchange the item(s) by following the return instructions above.

  • Merchandise must not be used, altered, or washed in order for your refund Damaged Products
  • Please note that gift returns/exchanges apply only to Under the Nile products purchased on our website ( and not from secondary sellers.

Warranty/Damaged Products

All of our products are guaranteed against manufacturer's defects in workmanship. If you receive an item that is damaged please contact us and we will sort everything out immediately.  Please include the order number (located at the top right corner of your invoice) and which item is damaged.

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