Contact us

For all questions and inquiries regarding your order, please contact us at jenatang@underthenile.com

Under the Nile
14020 Forest Crest Drive
Chesterfield, MO 63017

314-548-6295 
314-392-9358 
314-392-9845 

* Please do not send any returns to our corporate office

Placing an Order

Ordering is easy at Under the Nile. Just select the items you want and proceed to check-out. You can check out as a Guest, or create a secure Under the Nile Customer Account.

Customer Account Advantages:

• Save your information for faster checkout
• View your order status and track shipping
• Receive Loyalty Points!

Retail Shipping Policy 

We're excited to offer Free (Saver) Shipping for orders over $49 within the USA *
All retail orders have a 24-hour turnaround time on business days.

• Please note that Next Day orders must be placed by 11AM PST. 
• Please take into account Overnight shipping does not include weekends. 
• Please note that all orders are shipped out of Oregon 
• We DO NOT ship to P.O. Boxes or APO/FPO
• These shipping rates do not apply to large baskets, rugs or king, queen and twin blankets. * Free shipping and expedited shipping is not available for these items.
• * Free shipping is valid only within the USA, excluding Alaska and Hawaii

* Shipping Rates to Alaska and Hawaii
Your order shipping rate is live and will depend on the weight and shipping address and will be delivered via UPS.  

International Shipping Policy

We're excited to now offer International Shipping to:

Canada, the United Kingdom, Australia, India and Hong Kong .
For all other International shipping, please contact  jenatang@underthenile.com  for a custom shipping quote. 

Return Policy

At Under the Nile we take pride in the high quality of all our products. If you are not completely satisfied with your purchase, we offer refunds or exchanges for the purchase price or store credit within 15 days of receipt.

Please note you are responsible for all return shipping costs unless the item is damaged or faulty.

To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it with all original tags. It must also be in the original packaging. All clearance items and gift cards are not eligible for returns. 

Please include a copy of your invoice and indicate which item(s) you are returning. We will notify you once your return is received and inspected and a credit will automatically be applied to your credit card or original method of payment.

Gifts

For all gifted items, you’ll receive an online gift voucher for the value of your return. Please note that gift vouchers apply only to Under the Nile products purchased on our website and not from any other secondary sellers.

Tax Policy

Missouri residents will have 4.225% tax added to their orders, plus any other applicable county and municipal taxes.. All other orders at the present time are tax free.

Secure Payment Methods

All Under the Nile orders are performed through authorize.net on a secure server and do not save any credit card information.

Discounts with Under the Nile

Please note that all discount codes cannot be combined with any other promotional offers.

 International Orders

Under the Nile currently does not ship internationally online. To find an international store or distributor, please go to our International Page.
 
Warranty/Damaged Products

All of our products are guaranteed against manufacturer defects in workmanship. If you receive an item that is damaged, please contact us with reference to the order number and item description so we can better help you.