Customer Service – Under the Nile

Customer Service

Contact us

For all questions and inquiries regarding your order, please contact us at jenatang@underthenile.com or at 314.985.8555

Under the Nile
14020 Forest Crest Dr
Chestfield, MO 63017
* Please do not send any returns to our corporate office

Placing an Order

Ordering is easy at Under the Nile. Just select the items you want and proceed to check-out. You can check out as a Guest, or create a secure Under the Nile Customer Account.

Customer Account Advantages:

  • Save your information for faster checkout
  • View your order status and track shipping
  • Receive Loyalty Points!

Shipping Policy

All retail orders have a quick 24-hour turnaround time.

Saver (4 to 8 Days) Free over $75

$6.95

Ground (1 to 4 Days) $9.95

Expedited (FedEx Next Day)

$29.95

 

  • Under the Nile only ships to addresses within the contiguous United States
  • At this time, we do not ship to Hawaii, Alaska or US Territories
  • We DO NOT ship to P.O. Boxes or APO/FPO

Return Policy

At Under the Nile we take pride in the high quality of all our products. If you are not completely satisfied with your purchase, we offer refunds or exchanges for the purchase price or store credit within 15 days of receipt.

Please note you are responsible for all return shipping costs unless the item is damaged or faulty.

To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it with all original tags. It must also be in the original packaging. All clearance items and gift cards are not eligible for returns. 


Please contact us to receive a return authorization number prior to shipping. Please email jenatang@underthenile.com or call us at 314.985.8555


Send returns to:

Under the Nile 
Wise Innovations
ATTN: Returns Dept
106 E. Old Settles Blvd Ste D100
Round Rock, TX 78664

Please include a copy of your invoice and indicate which item(s) you are returning. We will notify you once your return is received and inspected and a credit will automatically be applied to your credit card or original method of payment.

Gifts

For all gifted items, you’ll receive an online gift voucher for the value of your return. Please note that gift vouchers apply only to Under the Nile products purchased on our website and not from any other secondary sellers.

Tax Policy

California residents will have an 8.75% tax added to their orders. All other orders at the present time are tax free.

Secure Payment Methods

All Under the Nile orders are performed through authorize.net on a secure server and do not save any credit card information.

Discounts with Under the Nile

Please note that all discount codes cannot be combined with any other promotional offers.

 International Orders

Under the Nile currently does not ship internationally online. To find an international store or distributor, please go to our International Page.
 
Warranty/Damaged Products

All of our products are guaranteed against manufacturer defects in workmanship. If you receive an item that is damaged, please contact us with reference to the order number and item description so we can better help you.

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