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Returns / Shipping Policy

DOMESTIC US SHIPPING POLICY

We're excited to offer Free (USPS First Class) Shipping for orders over $49 within the USA * 

Saver Post USPS First Class (up to 10 Business Days) US Free over $49

$6.95

UPS Ground (1 to 5 Business Days) $12.95

Expedited (UPS Next Business Day)

Live Rate

 

  • Please note that Next Day orders must be placed by 11AM PST. 
  • Please take into account Overnight shipping does not include weekends. 
  • Please note that all orders are shipped out of Oregon 
  • We DO NOT ship to P.O. Boxes or APO/FPO
  • These shipping rates do not apply to rugs or king, queen and twin blankets. * Free shipping is not available for these items.
* Free shipping is valid only within the continental USA, excluding Alaska and Hawaii

*Shipping Rates to Alaska 

    We're excited to now offer flat rate shipping rates to Alaska and Hawaii by USPS Priority Post.

    2.1 - 5 LB USPS Priority Post

    $24

    5.1 - 10 LB USPS Priority Post
    $37

    10.1 - 20 LB USPS Priority Post

    $65

     

    * Shipping Rates to Hawaii

    Your order shipping rate will depend on the weight and shipping address for Hawaii and will be delivered via USPS.  

     

    INTERNATIONAL SHIPPING POLICY

    We're excited to now offer International Shipping to:

    Canada, the United Kingdom, Australia, India and Hong Kong via USPS and may take up to 3 weeks for delivery. 
    For all other International shipping, please contact jenatang@underthenile.com for a custom shipping quote. 

    INTERNATIONAL TAXES AND CUSTOMS CHARGES

    International customers may be required to pay sales tax, duty and/or Customs charges. All additional taxes and customs charges differ depending on the country of the shipping address and are the responsibility of the customer and are not included in the cost of the order or shipping charge. 

    We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Under the Nile is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

    RETURN POLICY

    At Under the Nile we take pride in the high quality of all our products. If you are not completely satisfied with your purchase, we offer refunds or exchanges for the purchase price or store credit within 15 days of receipt.

    Please note you are responsible for all return shipping costs unless the item is damaged or faulty.

    To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it with all original tags. It must also be in the original packaging. All clearance items and gift cards are not eligible for returns. 

    Please contact us to receive a return authorization number prior to shipping. Please email jenatang@underthenile.com or call us at 636 778 3655

    Send returns to:

    Eformed Logistics
    Under the Nile 
    ATTN: Returns Dept
    20495 Murray Rd
    Suite 105
    Bend, Or  97701

    Please include a copy of your invoice and indicate which item(s) you are returning. We will notify you once your return is received and inspected and a credit will automatically be applied to your credit card or original method of payment.

    Contact us

    For all questions and inquiries regarding your order, please contact us at jenatang@underthenile.com 

    Under the Nile
    16141 Swingley Ridge Rd.
    Suite #106
    Chesterfield, MO 63017

    (636) 778 - 3655
    * Please do not send any returns to our corporate office

     

    Route Shipping Insurance 

    We've teamed up with Route to provide affordable shipping insurance on all your online orders! 

    What is Route? 

    Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

    When you add Route at checkout, you can also easily file claims for lost, damage, stolen or missing packages. File a claim here

    Please note that orders going via UPS Ground and Fedex shipping already have insurance coverage included for orders under $100. 

     

     

     

     

     

     

     

     

     

     

    * Route is a licensed insurance company, partnering with Lloyds of London 

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