Returns / Shipping Policy
Retail Shipping Policy
We're excited to offer Free (USPS First Class) Shipping for orders over $49 within the USA *
Saver Post USPS First Class (up to 5 Business Days) US Free over $49
|UPS Ground (1 to 5 Business Days)||$12.95|
Expedited (UPS Next Business Day)
- Please note that Next Day orders must be placed by 11AM PST.
- Please take into account Overnight shipping does not include weekends.
- Please note that all orders are shipped out of Oregon
- We DO NOT ship to P.O. Boxes or APO/FPO
- These shipping rates do not apply to large baskets, rugs or king, queen and twin blankets. * Free shipping and expedited shipping is not available for these items.
*Shipping Rates to Alaska
We're excited to now offer flat rate shipping rates to Alaska and Hawaii by USPS Priority Post.
2.1 - 5 LB USPS Priority Post
|5.1 - 10 LB USPS Priority Post||$37|
10.1 - 20 LB USPS Priority Post
* Shipping Rates to Hawaii
Your order shipping rate will depend on the weight and shipping address for Hawaii and will be delivered via USPS.
International Shipping Policy
We're excited to now offer International Shipping to:
Canada, the United Kingdom, Australia, India and Hong Kong via USPS and may take up to 3 weeks for delivery.
For all other International shipping, please contact firstname.lastname@example.org for a custom shipping quote.
At Under the Nile we take pride in the high quality of all our products. If you are not completely satisfied with your purchase, we offer refunds or exchanges for the purchase price or store credit within 15 days of receipt.
Please note you are responsible for all return shipping costs unless the item is damaged or faulty.
To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it with all original tags. It must also be in the original packaging. All clearance items and gift cards are not eligible for returns.
Please contact us to receive a return authorization number prior to shipping. Please email email@example.com or call us at 636 778 3655
Send returns to:
Under the Nile
ATTN: Returns Dept
20495 Murray Rd
Bend, Or 97701
Please include a copy of your invoice and indicate which item(s) you are returning. We will notify you once your return is received and inspected and a credit will automatically be applied to your credit card or original method of payment.
For all questions and inquiries regarding your order, please contact us at firstname.lastname@example.org
Under the Nile
16141 Swingley Ridge Rd.
Chesterfield, MO 63017
(636) 778 - 3655
(636) 778 - 3656
(636) 778 - 3657
(636) 778 - 3658 FAX ONLY
* Please do not send any returns to our corporate office