Returns / Shipping

HOLIDAY SHIPPING & RETURN POLICY: 

Please place all orders by Dec 18th 1:00PM CT to guarantee delivery for Dec 22nd within the contiguous United States. 

For Alaska and Hawaii, please place all orders by Dec 11th 1:00 PM CT to guarantee Dec 22nd delivery. 

HOLIDAY RETURNS 

We want you to be completely satisfied with your gifts and purchases, and offer refunds or exchanges for the purchase price or store credit within 30 days of receipt for orders placed before Dec 24th. 

Simply email us at jenatang@underthenile.com to arrange a return. Please note you are responsible for all return shipping costs unless the item is damaged or faulty. 

Shipping Policy 

All retail orders have a 24-hour turnaround time on business days.

Saver (4 to 8 Days) Free over $75

$6.95

Ground (1 to 4 Days) $9.95

Expedited (FedEx Next Day)

$29.95

 

  • We DO NOT ship to P.O. Boxes or APO/FPO

* New Shipping Rates to Alaska and Hawaii

We're excited to now offer flat rate shipping rates to Alaska and Hawaii by USPS Priority Post.

2.1 - 5 LB USPS Priority Post

$22

5.1 - 10 LB USPS Priority Post
$35

10.1 - 20 LB USPS Priority Post

$60

 

International Shipping Policy

We're excited to now offer International Shipping to:

Canada, the United Kingdom, Australia, India and Hong Kong via USPS
For all other International shipping, please contact jenatang@underthenile.com for a custom shipping quote. 

Return Policy

At Under the Nile we take pride in the high quality of all our products. If you are not completely satisfied with your purchase, we offer refunds or exchanges for the purchase price or store credit within 15 days of receipt.

Please note you are responsible for all return shipping costs unless the item is damaged or faulty.

To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it with all original tags. It must also be in the original packaging. All clearance items and gift cards are not eligible for returns. 

Please contact us to receive a return authorization number prior to shipping. Please email jenatang@underthenile.com or call us at 636 778 3655

Send returns to:

Under the Nile 
Wise Innovations
ATTN: Returns Dept
106 E. Old Settles Blvd Ste D100
Round Rock, TX 78664

Please include a copy of your invoice and indicate which item(s) you are returning. We will notify you once your return is received and inspected and a credit will automatically be applied to your credit card or original method of payment.

Contact us

For all questions and inquiries regarding your order, please contact us at jenatang@underthenile.com or at 636-778-3655

Under the Nile
16141 Swingley Ridge Rd.
Suite #106
Chesterfield, MO 63017

* Please do not send any returns to our corporate office

 

 

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